Facts about USA 

U.S. Citizen Services ...

You must include your Social Security Claim Number and your telephone number in any correspondence directed to U.S. Embassy. While calling, please make sure you have your Social Security Claim Number with you. Most services we provide do not require your visit in our office. Whenever in-person contact is needed,  appointment will be scheduled for you.

Please review below security screening information before your appointment.

Emergencies:

WARSAW: In case of an emergency, you may contact the ACS unit directly during normal working hours (8:30 a.m. to 5:00 p.m.) at +48 22 504 2784. Outside of normal working hours, please call +48 22 504 2000 and ask to speak to the Embassy Duty Officer.

KRAKOW: If you are an American citizen with an after-hours emergency, you may call the Krakow Duty Officer for assistance at +48 601 483 348. This number is only for EMERGENCY situations.

Security Screening

All applicants must clear the security screening before entering the Consular Section. Please read more about the security screening at the Embassy.

As you prepare for your visit to the U.S. Embassy/Consulate, there are a few things you can do to help speed your entry. The safety of our guests and employees is something we take very seriously so all visa applicants and American Citizen Services (ACS) customers must go through security screening before entering the Consular Section. To help avoid unnecessary delays for yourself and others, there are a few things which you should not bring:
• Large shoulder bags/purses – bigger than the size of an A-4 format page and zip folders. Applicants may bring one plastic bag or folder with application related documents or a small purse or handbag. Immigrant visa applicants may bring their visa application materials and the sealed envelope with the results of their medical examination.
• Luggage, such as suitcases, backpacks, briefcases, and other travel bags. These items cannot be brought to the Embassy/Consulate and cannot be left outside the Embassy/Consulate on the sidewalk or with individuals waiting outside. You may wish to leave your luggage in your hotel room or a train station locker.
• Battery-operated or electronic devices such as cameras, laptops, recording devices or portable music players.
• Food and drink.
• Sealed envelopes or packages, except for sealed envelopes containing medical exam results.
• Cigarettes, cigars, match boxes, lighters.
• Sharp objects such as scissors, pen knives or nail files.
• Weapons or explosive materials of any kind.
• Cellular telephones must be left with Embassy/Consulate security personnel. In Krakow, due to space limitations, applicants cannot leave phones or personal items with security staff. Local businesses unaffiliated with the Consulate General will perform this service for a nominal charge.

This list is not exhaustive. Other items may be prohibited at the discretion of security staff.

There is no facility at the Embassy/Consulate to store prohibited items (aside from cellular telephones). You will need to make arrangements to store these items elsewhere before entering.

Only American Citizens seeking ACS services or visa applicants and ACS customers with a confirmed appointment will be admitted to the Consular Section.

Unfortunately, there is no parking available at the Embassy/Consulate and cars cannot stop or stand on the street in front of the building. Visa applicants and ACS customers arriving by car should park in one of the paid public parking spots near the Embassy/Consulate or arrange to be dropped off down the street.

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